FAQ

According to the place where you live, your eyeglass frames will arrive in one week, (it takes about five working days). If you wish to have a faster delivery, contact us, so that we can send you an estimate.

Yes, if you are not satisfied with them, you may return them within 15 days from the date of receipt. Any return is only related to eyeglass frames in perfect conditions and non-used, in a suitable packaging such as their original packaging.

Send us an email ( contact@marmillon-eyewear.com ) to inform us of this return (see general terms and conditions of sale). The shipping costs will be at your expense. Once received and checked, we will refund the value of your eyeglass frame.

We will keep spare parts at least two years after the release on the market of a model. Contact us by sending pictures at contact@marmillon-eyewear.com to see if there is a way to repair your frames, we will establish together what is the most interesting solution for you.

We are committed to making quality eyeglass frames which are controlled at several stages of their manufacturing process. However, if there were defects, you would have to let us know within 15 daysfollowing the receipt of your frames (see general terms and conditions of sale). We cannot take responsibility related to regular wear, abnormal use or the breakage of your frames.

All our glasses are equipped with UV 400 protection lenses, an efficient sun protection factor against UV rays. A UV400 glass blocks a minimum of 99 % of UVB and UVA rays, which makes it the first choice to guarantee a total protection against damages caused by the sun. It will protect you from the rays coming in directly from the sun but also from the rays that are reflected on the surface of the water, the snow and other reflecting surfaces.

The tint of the lenses of your sunglasses is not in correlation with UV protection: it simply contributes to lower the brightness which gets into your eyes.

Some colors are not homogenous such as the “tortoise shell” colors. Since we make our frames from large sheets of material that we cut out, an element of chance is therefore part of the charm of the manufacturing process. Each frame is thus unique.

There are three measurements considered as « standard » by the glasses industry: Example: 52 – 21 – 145 –The first one (52) is related to the lens: it is the width of the lens in mm, measured from the bridge (the part above the nose). – The second one (21) is the width of the bridge, the space above the nose and between the two lenses – The third one (145) is the length of the branches, always given in mm.

We have added the information related to the vertical height of the lens for you to have a better idea of the space taken by the frame.